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From citizen feedback to inclusive institutions: 10 lessons

Photo © Dominic Chavez/World Bank Over the last couple of years a small team of us have worked on an initiative to incorporate the regular, systematic feedback of citizens into the design and...

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Here are 3 surprising facts about doing business in fragile environments

It’s a secret to no one that getting things done in fragile and conflict-affected (FCS) situations is more difficult than in normal, peaceful environments. A recent World Bank report “The Small...

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A straightforward way for local governments to engage more with their citizens

​ ​​Photo: © Jonathan Ernst/World Bank A neighborhood road a minute walk away from my house in the southern plains of Nepal used to be paved. When I was a kid, it was usable during all seasons. Not...

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What does “Good Governance” really mean in higher education?

Photo: WorldSkills (under Creative Commons) Visiting a technical institution (one that is focused on science and engineering) in India can be a mixed experience. I have been to campuses that have...

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When the emperor reaches out to the citizen, that’s new

If you want a passport in Pakistan, you wait in line – possibly for hours. You might get to the passport office at the crack of dawn to avoid the queue. The process might be unclear, and there might...

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How am I doing? A new daily scorecard will soon let Boston’s mayor know

City of Boston skyline. Photo credit: Mattias Rosenkranz2016.  A new year and a new emphasis on data-driven performance for local government.  Cities are accelerating at a fast pace to put data to...

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Invitation to apply for SAFE grants

The invitation for new SAFE Trust Fund applications is now open until 7 March 2016What is SAFE?

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Citizen engagement quiz!

Government works best when citizens are directly engaged in policymaking & public service delivery.  This month we’ve been highlighting the importance of government responsiveness for fostering an...

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Shining some light on public procurement in India

 Photo: © Simone D. McCourtie / World Bank In large, developing countries the government spends much of its budget on social safety net programs and building infrastructure, which involves procuring...

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Get a bird’s eye view: drones and satellites for improved sectoral governance

Building drones for rainforest monitoring in Puerto Luz, Amarakaeri Communal territory, Peru. Photo: Augusto Escribens, Hivos Walk into your local Apple Store, and you can leave with a Parrot. A Parrot...

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